Privacy Policy
Last updated: 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase services, or contact us for support:
- Contact information (name, email, phone number)
- Billing and payment information
- Account credentials and preferences
- Support ticket communications
- Website content and files you upload
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our hosting services
- Process payments and manage your account
- Communicate with you about services and support
- Improve our services and user experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent
- To comply with legal requirements
- To protect our rights and prevent fraud
- With service providers who assist us (under strict confidentiality)
4. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Restricted access to personal information
- Secure data centers with physical security controls
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Account data is typically retained for the duration of your service plus applicable legal requirements.
6. Your Rights
Under New Zealand privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Data portability for certain information
7. Automatic Data Collection
When you interact with certain features on our website, we may automatically collect limited technical data:
- Help article feedback: When you rate a help article as helpful or not helpful, we record your IP address, a one-way hash of your browser information, and a session identifier solely to prevent duplicate votes. This data is not used for tracking or profiling.
- Contact form submissions: When you submit a contact form, your message and contact details are logged for support purposes and are subject to automatic log rotation.
You may request erasure of this data at any time by contacting us (see Section 12).
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage your cookie preferences at any time using the cookie settings link in our website footer, or through your browser settings.
9. Third-Party Services
Our website may contain links to third-party services. This privacy policy does not apply to external sites, and we encourage you to review their privacy policies.
10. International Transfers
Your information may be processed in countries other than New Zealand. We ensure appropriate safeguards are in place for any international transfers.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website.
13. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
- Email: privacy@hostable.co.nz
- Support: Through our customer portal
- Mail: Hostable Limited, New Zealand